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How does geofencing drive-thru work? (curbside)

Geofenced curbside handoff
Written by Travis Benoit
Updated 4 months ago

When your customer places an order, we use a technology that allows your tablet to track the customer from order to arrival at your location. When the customer enters the geofence (the location that you draw on the map we provide you - i.e. 1/4 mile away or when they enter the parking lot) you will receive a notification on your tablet. This will alert you that your consumer has entered your alert zone (geo-zone) and let's know on your tablet that the customer arrived outside without the customer calling or entering your workplace.

Once your tablet notifies you that the customer is outside, simply walk the order out to them as they wait in their vehicle.

On the tablet, we also let you know details about where the customer is and what vehicle (make and model) they are in.

We highly recommend if the order isn't ready upon customer arrival , a staff member should still go outside and communicate that with the consumer. This will stave off any concerns or confusion on the part of the consumer as they are expecting the product to be ready when they pull up (like a drive-thru). 

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